Key Recovery Process

To start the process we need some information about your safe. We will then need information about you, to confirm your ownership and to provide this service.

We May Need To Verify Your Identity

For you and your safe's security, we may use an identity verification service (ExpectID®) to verify your identity. This is an added security measure to confirm ownership of your safe.

Let's Get Started
Where do I find my model number, key number or serial number?

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*Select how many keys you would like

Note

This website is only for customers in Canada. Customers in the contiguous United States should visit our U.S. website. Customers in Europe should visit our European website. If you live in another area, please contact customer service.

Process And Costs

Once your order has been received, it can take up to 7–10 business days for processing before your replacement key is mailed to you. All replacement orders are non-refundable.

Privacy

For more information on how the Master Lock Company uses and protects your personal information, read our privacy policy.

Need Help? 800-828-1438
Monday - Friday, 8:30 AM - 5:00 PM US Central Time

Identity Verification

For you and your safe's security, we will use an identity verification service (ExpectID®) to verify your identity. This is an added security measure to confirm ownership of your safe.

Tips

Enter your legal name as it appear on your government-issued ID.

Do not include titles like Dr., Mrs., etc.

Enter your current address. Please include a space between the street number and street name.

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